Bangladesh Fresh Agro is committed to delivering fresh, high-quality products. Since our products are perishable, we handle returns and refunds with care to ensure customer satisfaction.
1. Eligibility for Returns
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Returns are accepted only if the product is damaged, spoiled, or not as described.
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Customers must report any issues within 24 hours of delivery.
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Products must be in their original packaging and, if applicable, unused.
⚠️ Note: For fresh meat, mutton, duck, quail, and seafood, returns for change of mind or preference are not accepted due to the perishable nature of the items.
2. How to Request a Return
To request a return or report an issue:
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Contact our customer support via phone or email within 24 hours.
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Provide your order number, product details, and photos of the issue.
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Our team will review your request and guide you on the next steps.
3. Refund Process
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Approved refunds will be processed to the original payment method within 3–5 business days.
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In some cases, replacement products may be offered instead of a refund.
4. Delivery Issues
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If a product is delivered incorrectly or damaged, report it immediately.
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We will arrange for a replacement or refund depending on the availability and condition.
5. Contact Information
For returns or refund requests, please contact:
Bangladesh Fresh Agro
📧 Email: info.bfreshbd@gmail.com
📞 Phone: +8801711022382